Refund Policy

Our Refund Policy: This website is owned and operated by GHOST MAIL LIMITED

Cancellation

Private Individuals: You can cancel your service and get a refund at any time from the moment you place your online order, and up to 14 days from the day your service commences (your cooling-off period).  The only exception is if you asked for services to be provided during the cooling-off period, in which case we will keep what’s necessary to cover the cost of services provided up until you cancelled.

If you didn’t pay any money but we provided services during the cooling-off period at your request, you will be expected to pay them.

(Unless a different date is requested at the time of the order, your service will commence immediately upon purchase).

Our Refund Policy:

Sales to Businesses: Sales made B2B (our businesses selling to other businesses) are exempt from the Consumer Contracts (formerly Distance Selling) regulations. We do not by default offer a refund for services ordered by businesses, but we may refund at our sole discretion.  Any unused postage or scanning Deposits at the end of the contract are non-refundable but may be transferred to a similar service at our sole discretion.

Sales to Individuals: For sales to individuals you have a right to cancel your order within a 14 day cooling-off period from the day you purchase a service; we will refund fees and deposits paid, less any postage and other costs or fees already incurred. After this time refunds will not be available for services; unused Postage Deposits can be refunded less a £12.50 admin fee.

Identification, Confidentiality and Privacy

When you purchase services from us your acceptance of these Terms and Conditions of Service mean you are granting us authorisation to undertake an online credit search if needed. This is for the purpose of verifying your identity to help us comply with money laundering and ‘know your customer’ regulations. To do this, the Credit Search Agency will check the information you have provided about yourself with information held about you on public databases. It will leave a soft footprint on your credit search file but this will not have any effect for future credit applications. A record of the search will also be retained by us.

In some circumstances we may be required to obtain two forms of personal identification. You thereby agree to provide us with one photo identification (either a driving license, national ID or passport) and one proof of address (to be dated within the last three months from an official source such as a bank statement, utility bill or tax statement). We may also request for these documents to be certified / notarised. In the event that you fail to provide such documentation to us then we reserve the right to cancel the contract without refund of any monies paid to us. One photographic identification; which can be a driving license, national id or passport.

Identification can be provided to us in a number of ways:

  • By completing the appropriate form on our dedicated ID website at: www.accounts-processing.com
  • By sending the required documents to id@ghostmail.co.uk
  • Bring in person the two requested original identification documents into our office in Kington. A staff member will then check the documents and sign and date this to verify the identification.
  • Have the identification certified by a professional person who is not already a friend or a relative of the applicant for example an accountant, solicitor, civil servant etc.
    The certifier will also need to sign, date and print their name in full on each copied document. They will also need provide their business contact details including address and telephone number.

Documents must be received within 30 days of the registration of your application, failure to provide the correct documents then we reserve the right to cancel the contract without refund of any monies paid to us.

Feedback and any other suggestions

Ghost Mail Ltd take customer satisfaction very seriously and welcome feedback or any other suggestions relating to its website. All personal data provided to us will be managed in accordance with our Privacy Policy.